General terms and conditions INDISHA & Webshop Trustmark

You can read the general terms and conditions that we follow as a member of Stichting Webshop Keurmerk here .
  1. Applicability
    • These terms and conditions apply to all offers and/or deliveries of INDISHA BV (hereinafter referred to as INDISHA) and agreements and/or other legal relationships between INDISHA and the customer, regardless of whether these are made pursuant to a written, verbal and/or electronic agreement, unless otherwise agreed in writing.
    • Any purchase or other conditions do not apply. The applicability of any purchase or other conditions is therefore expressly rejected by INDISHA.
    • The General Terms and Conditions INDISHA have been filed with the Chamber of Commerce in The Hague under number 5076827
    • INDISHA is at all times authorized to make changes or additions to the General Terms and Conditions INDISHA. The amended General Terms and Conditions INDISHA will continue to apply.
    • The indications above the articles of these terms and conditions are solely intended to increase readability. The content and purport of the article included under a specific designation is therefore not limited to that designation.
  2. Communication
    • Communication between the parties can also take place electronically, unless otherwise provided by law
    • The communication as kept/stored by INDISHA counts as exclusive evidence, subject to adequate evidence to the contrary.
    • All communication should be addressed to: INDISHA – in f o@indisha.nl
  1. Confirmation
    • Verbal promises, orders or other statements of any kind from employees of INDISHA are only valid and binding if confirmed in writing by authorized representatives of INDISHA.
  2. Offers/orders
    • All offers are without obligation, unless expressly stated otherwise in writing in the offer.
    • Images, descriptions and specifications of sizes and weights are indicative and non-binding and do not bind INDISHA.
    • INDISHA is entitled, without giving any reason, not to accept an order placed, not to carry it out further after acceptance by INDISHA, to temporarily suspend it and/or to deliver products only cash on delivery.
    • Products are delivered on the basis of advance payment of the amount due. Payment afterwards is possible by choosing payment by credit card. INDISHA is also entitled to provide security for the Products to be delivered.
    • The order as received in INDISHA's system is the sole proof of the size and what has been ordered by the Buyer.
  3. Prices and Payments
    • All prices quoted include VAT and exclude shipping costs. The amounts due will be charged including VAT, including any government levies and shipping costs.
    • All prices quoted are subject to price increases and possible errors.
    • INDISHA is entitled to change the stated prices.
  4. Right of withdrawal / Exchange of products
    • If the buyer is a consumer, the buyer has the right to cancel the order by returning the Products to INDISHA within 14 working days after receipt of the Product by the buyer. Given the nature of the products, the following strict conditions apply: at the time of receipt of the returned Products by INDISHA, the Products must be unused; jars, tubes, etc. must be unopened; the products should, if possible, still be in the entire original packaging.
    • If, in the opinion of INDISHA, the conditions as set out in Article 6.1 are met, INDISHA will refund the purchase amount, including shipping costs, for the relevant product to the buyer. The costs for the return are for the person who returns the product.
    • Products that contain a defect can be returned within 14 working days after receipt of the Product by the Buyer. The buyer must contact INDISHA for this, to coordinate the return procedure. If, in the opinion of INDISHA, there is actually a defect in the Product, INDISHA will, in consultation with the Buyer , send a new/replacement Product to the Buyer or reimburse the Buyer for the purchase price and reasonable return shipping costs for the relevant Product .
  5. (Delivery) term
    • All (delivery) periods possibly mentioned by INDISHA and applicable to INDISHA have been determined to the best of its knowledge on the basis of the information made known to INDISHA and will be observed as much as possible. (Delivery) terms are therefore not strict terms for INDISHA.
  6. Liability/Warranties
    • INDISHA takes the greatest possible care in the composition of its product range. INDISHA gives no guarantee whatsoever with regard to the products, such as but not limited to the operation of the product, and the composition and correctness of ingredient lists.
    • The total liability of INDISHA will in all cases be limited to a refund of what has been paid for the relevant product or replacement of the relevant product, under the conditions and in the cases as set out in Article 5.
    • Apart from the case referred to in Article 8, INDISHA has no liability whatsoever for compensation, regardless of the grounds on which an action for compensation would be based.
    • If articles 8.1 to 8.3 have lost their applicability in any way, the liability of INDISHA will never exceed the liability of the relevant manufacturer of the product towards INDISHA.
  7. Nullity
    • If one or more provisions (or part of a provision) of the agreement are null and void, have been declared null and void, are voidable or have lost their legal validity in any other way, the other provisions (or the remaining part of the relevant provision) of the agreement remain in full force and effect.
    • With regard to provisions (or part of a provision) that are null and void, have been declared null and void, or have lost their legal validity in any other way, the parties will enter into consultation with each other in order to make a replacement arrangement, in accordance that the parties will strive to ensure that the purport of the agreement (or the remaining part of the relevant provision) remains intact in its entirety.
  8. Applicable Law and Dispute Resolution
    • Dutch law applies to all agreements concluded by INDISHA with the customer. The parties expressly declare that the Vienna Sales Convention does not apply.

    • Disputes between the parties that cannot be resolved in consultation will be submitted to the competent Dutch court in The Hague.