Customer service

Questions

Do you have a question for advice, questions about your order or a complaint? Don't hesitate to contact us. Outside the times mentioned, you can always leave a message via the chat box function on the site. Or by phone on voicemail, via whats app or sms. Or send an email of course. Normally your mail/chat question will be answered the same day. Questions during the weekend or later in the evening, no later than the next working day.

	06 26 012 815	Monday to Friday	10am-6pm
	info@indisha.nl

Rush order

On weekdays your order will be shipped the same day. If ordered before 4 p.m. And if no address details are missing. Normally you will receive it the next day or within two days. Only Saturdays and Sundays no packages will be sent. If you want a product urgently, call or chat us or let us know by email before or after you place your order. We will see what we can do to deliver the product to the desired address as quickly as possible.

Complaint

It is of course annoying if you have a complaint about our products or service . We are happy to help you find a solution. Mail your complaint to info@indisha.nl or send a message via our chat service. We try to resolve the complaint to everyone's satisfaction.

After receipt of your complaint you will receive a confirmation from us. You will answer your complaint within 14 days of receipt at the latest . If it needs more time to respond, we will of course let you know in time.

If you do not appreciate the above procedure, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/

For consumers in the EU it is also possible to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ( http://ec.europa.eu/odr .) If the complaint is not yet being processed elsewhere, you are free to deposit the complaint via the platform of the European Union.